RETURNS AND EXCHANGES

Online Shopping

Any item purchased online is entitled to a full refund providing a Return Authorisation (RA) is requested within 7 days of delivery.  Unfortunately, items that have been worn cannot be refunded. Also, due to hygiene, earrings and lingerie are non-refundable. Items must be returned in their original condition.

An RA number can be requested by contacting [email protected] Please return the item immediately in its original Qetty Bang Bang packaging, without removing, damaging or detaching the original labels. Please package items carefully and state the RA number on the inside and outside of the package. Unidentified returns will, sadly, be returned to sender without a refund.

Unfortunately, if items are not received at Qetty Bang Bang in their original condition, they will be returned, and additional postage will be charged.

It is advisable to use Recorded Delivery when returning items.

UK items must be received within 7 days of the RA number being issued. International items must be received within 14 days of the RA number being issued.

Due to Christmas considerations, items bought online during December will have until the 10th January the following year to be returned.

Exchanges are possible based on stock availability.

Qetty Bang Bang is not responsible for items lost or damaged during transit. Duties on items shipped outside of the European Union are the responsibility of the customer.

This policy does not affect your Statutory Rights.

Returns and Exchanges for Instore Purchases

(Please note that there are separate policies for ‘Qetty Bang Bang’ and ‘Qetty Vintage’ branded products purchased instore)

Qetty Bang Bang Instore Returns Policy

A credit note or exchange will be offered for items returned within 14 days with a valid receipt. Items purchased during December may be returned/exchanged up to and including 10th January the following year.

Credit notes are valid for a period of 12 months.

For hygiene reasons we cannot exchange or offer credit notes on earrings, or lingerie.

Items purchased in the Sale can only be exchanged during the current Sale period and only with proof of purchase. A credit note cannot be offered on Sale items.

Qetty Vintage Instore Returns Policy

Unfortunately, due to the nature of the vintage items, it is not possible to offer an exchange or credit note on Qetty Vintage items purchased in-store.

This policy does not affect your statutory rights.